Overview
Because our products are individually custom-made to customer specifications (such as custom carbon finishes, leather options, and pinstripes), all sales are final. Custom handcrafted items are non-refundable and cannot be returned or exchanged due to a change of mind or incorrect option selection.
Cancellations
Once an order is placed and production has commenced, the order cannot be canceled or modified. Please double-check all selected options (carbon type, leather type, and stripe color) before completing your purchase.
Production and Delivery Lead Time
All custom steering wheels are built to order. Due to precision craftsmanship, material curing, and strict quality checks, the estimated production and delivery timeframe is up to 5 weeks.
Warranty & Damaged Items
While standard returns are not accepted, your order is fully covered against manufacturing defects and shipping damage.
Items Damaged in Transit
If your package arrives damaged, you must contact us within 48 hours of delivery. Please retain all packaging materials and provide:
- Clear photos of the damaged outer box and packaging.
- Clear photos of the damaged product.
- Your order number.
Manufacturing Defects & Warranty
Every steering wheel undergoes a thorough quality control inspection before dispatch. If you encounter a functional defect or manufacturing flaw:
- Contact us with a description and photos/videos of the issue.
- If confirmed as a defect, we will repair or replace the item under our warranty policy.
Non-Covered Situations
Warranty coverage and defect claims do not apply to:
- Normal wear and tear over time.
- Damage caused by improper installation, modification, or misuse.
- Minor cosmetic variations inherent to natural materials and custom handcrafted finishes.
Contact Us
If you have any questions regarding your order, warranty, or defect resolution, please contact us at:
- Email: [drivenbymoose@gmail.com]
- Website: [drivenbymoose.com]